Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £26,200 annual salary
• HYBRID working - save on commuting costs with only 2 day’s in the office each week once you have successfully completed a 4 week period after training
• Cut down daily expenses - less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team

• Details
• Start date: January 2026
• Location: Natwest, Newtownards 
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

           Firstly, what you get from us!

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 

Now about the Job! 

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. 

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs 

 
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience 

 
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. 

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times 
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them 
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience 

What you'll do 

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. 

Your duties will include: 

• Supporting the bank’s way of working to help as many customers as possible 
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business 
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored 
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met. 

The skills you'll need 

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. 

We’re also looking for you to demonstrate: 

• Excellent communication skills, both verbal and written 
• A background of working within a regulatory environment 
• Good technology skills with the ability to use Microsoft Office 
• A customer focused attitude

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow)

Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.

The Details You’ll Want to Know

Start Date: 12th January 2026
Get ready to kick off the new year with a fresh start in a role that truly matters!

Salary: £26,728 per annum
Competitive pay with opportunities to grow and develop your career.

Location: Hybrid – Glasgow, Cuprum Building, Argyle Street

• Hybrid solutions to match business and personal needs

Hours: Full-Time – 40 hours per week

• Shifts between 8:00 am and 5:00 pm, Monday to Friday

Training:

• 3 weeks of comprehensive training, followed by 5 weeks of supported working

Contract Type: Permanent

Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:

• • Right to Work in the UK

  • Criminal Record Check

  • Credit Check

  • Sanction
  • CIFAS

  • Any other relevant pre-employment screening

Please note: No holidays or time off can be taken during your first 8 weeks of employment

Join Our Complaints Team – Where Empathy Meets Excellence

We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.

What You’ll Be Doing

•  Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing
•  Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise
•  Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective
•  Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution
•  Be the final voice of support—resolving issues with confidence and compassion when customers need us most
•  Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes

You Should Apply If…

• You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level.
• You’ve written final responses and know how to communicate clearly, fairly, and with impact
• You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email
• You thrive in fast-paced environments and embrace change with a positive mindset
• You’re comfortable working to targets and deadlines without compromising on quality
• You’ve got a sharp eye for detail and a strong sense of fairness
• You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand
• You quickly grasp key regulations and understand how they shape our decisions
• You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration- You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature 
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding 
• Confident and proactive to deal with difficult situations and conversations 
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets 

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Benefits of being a Customer Service Representative 

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.