Fraud Specialist – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know…
Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview
Who we are looking for…
What will my role involve…?
Values we look for you to have...
Here are our key benefits…
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
#priority
#Priority
Start date: August 2026
Rate of Pay:£27,601.60 per annum
Location: Manchester - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION
Shifts: Full time 40 hours per week. Monday – Saturday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.
Training: 11 days
The Role:
We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.
This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.
Key Responsibilities
Background Checks
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:
We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.
All screening and evidence must be completed satisfactorily before commencement of employment.
We strongly recommend you start to compile this information so you have it ready to supply when needed.
What else do we need from you?
Benefits of being a Customer Service Representative
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.
Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.
Essential Duties and Responsibilities include the following:
Minimum Qualification Requirements:
ESSENTIAL COMPETENCIES
What you get from us:
The other important stuff:
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
#Priority
Team Leader
Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.
Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week
Contract: Permanent
Salary: £27135.99
Great Benefits including internal career progression
Role Overview
As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.
Duties:
Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms
Candidate Requirements
We are looking for the following skills and attributes:
At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office
What you get from us
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey
#LI-CW1
Start date: 19th of August 2026
Rate of Pay: £27,601.60 per annum
Location: Glasgow, Cuprum Building, Argyle Street - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION
Shifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.
Training: 11 days
The Role:
We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.
This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.
Key Responsibilities
Background Checks
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:
We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.
All screening and evidence must be completed satisfactorily before commencement of employment.
We strongly recommend you start to compile this information so you have it ready to supply when needed.
What else do we need from you?
Benefits of being a Customer Service Representative
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Dutch Speaking Quality & Policy Expert – Dublin
€44,351 | Permanent | Full-Time | Excellent Benefits | Career Progression
Do you speak fluent Dutch and English?
Ready to take your career to the next level in a fast-paced, international environment? We’re looking for a Dutch Speaking Quality & Policy Expert who is passionate about quality, compliance, continuous improvement, and delivering excellence. The role is based on-site in Dublin.
Why Join Us?
• Competitive salary of €44,351
• Permanent, full-time position
• Excellent benefits package
• Dynamic and supportive international environment
• Opportunity to make a real impact on quality and operational performance
• Clear opportunities for career development and progression
What You’ll Be Doing
• Audit content moderation decisions to ensure accuracy and compliance with policy standards
• Partner with internal teams to provide performance feedback and improve quality outcomes
• Support all aspects of the audit process, including planning, implementation, feedback and re-audits
• Deliver timely, actionable feedback to agents to drive continuous improvement
• Identify training needs and work with learning teams to close knowledge gaps
• Collaborate with Operations and Quality Managers to improve team performance
• Become a subject matter expert on products, community standards and operational guidelines
• Reinforce policy updates and process improvements across operational teams
• Mentor and support new Quality & Policy Experts on tools, systems and best practices
• Develop process documentation and provide feedback on audit tool functionality
• Conduct root cause analysis to identify trends, inefficiencies and opportunities for improvement
• Escalate policy-related trends and risks to global teams for resolution
• Use market knowledge and insights to recommend scalable solutions
• Support Quality Leaders in planning and delivering improvement initiatives
What We’re Looking For
• Fluent written and spoken English and Dutch
• Minimum 2 years’ experience in a Quality Assurance, Quality Control or Audit environment
• Strong Excel skills, including Pivot Tables, Charts and Statistical Functions
• Experience with Tableau, Power BI or similar reporting tools is advantageous
• Exceptional attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to thrive in a fast-moving, ever-changing environment
• Comfortable working independently and managing multiple priorities
• Passion for supporting people with empathy, fairness and consistency
Your Career Journey Starts Here
We believe in developing talent from within. This role offers genuine opportunities to progress your career through structured development, ongoing training, mentorship, and internal mobility. Many of our leaders and specialists have grown their careers internally, moving into senior quality, training, operations, policy, and people management roles. If you’re ambitious, proactive, and eager to learn, you’ll have the support and opportunities to build a long-term career with us.
Ready to Apply?
If you’re looking for a role where your expertise will be valued, your development supported, and your impact recognised, we’d love to hear from you.
Apply today and take the next step in your career.
This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.
This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.
#LI-CW1
Recruitment Delivery Manager
Location: Gateshead (Hybrid)
Contract: permanent & full-time
Salary: DOE
Great Benefits
Job Summary / Overview
We’re looking for a results-driven Recruitment Delivery Manager to lead and optimise high-volume recruitment delivery within our Public Sector operations. This role is central to ensuring recruitment excellence, managing a high-performing team, and collaborating with sourcing and operational leaders to deliver quality hires at scale.
You’ll be responsible for driving strategy, reducing dropouts and early attrition, and engaging in high-level conversations that shape the future of our talent delivery within your sector of the business. A key part of the role is developing and growing our Social Value recruitment strategy, creating sustainable talent pipelines that deliver long-term value for both our clients and the communities we serve.
This isn't just about filling vacancies—it's about creating sustainable recruitment solutions that make a real impact on communities while delivering exceptional outcomes for our clients.
The role requires you to be on site a minimum of three days per week in either our Gateshead or Manchester office.
Key Responsibilities and Accountabilities
People Leadership & Team Management
Lead, coach, and develop a team of recruiters and coordinators to meet volume hiring targets.
Foster a culture of accountability, performance, and continuous improvement.
Conduct regular performance reviews and support career development.
Recruitment Strategy & Execution
Own the end-to-end delivery of recruitment campaigns across multiple sites and functions.
Collaborate with the Sourcing Manager, Director of Recruitment and operational partners/hiring managers to align candidate pipelines with business needs.
Monitor recruitment KPIs and SLAs, ensuring timely, high-quality delivery.
Social Value Recruiting
Develop relationships with key strategic social value partners, expanding these across our key locations and, where appropriate, nationally.
Use data and analytics in partnership with MI and the operational team to deliver targeted recruitment initiatives, cultivating accountability with partners to drive growth and long-term success.
Create partnership agreements and lead monthly and quarterly reviews to evaluate performance, strengthen relationships and identify opportunities for continuous improvement.
Build and scale talent pipelines through social value partnerships, community organisations, education providers and employment initiatives.
Stakeholder Engagement
Partner with operational leaders to forecast hiring needs and tailor recruitment strategies.
Act as a trusted advisor in workforce planning, talent trends and market insights.
Lead high-level conversations with senior stakeholders to influence recruitment outcomes.
Quality & Attrition Management
Implement strategies to improve candidate experience, reduce dropout and minimise early 30, 60 and 90-day attrition.
Analyse data to identify trends and root causes of attrition, implementing corrective actions where required.
Ensure quality of hire through robust assessment and selection processes, delivering both the volume and quality required across campaigns.
What You'll Bring – Essential Criteria
Proven experience managing high-volume recruitment in a BPO or similarly fast-paced environment.
A proven track record of delivering high-volume recruitment programmes at pace.
Consistently achieving fulfilment targets without compromising quality.
Experience managing cost per hire through innovative and sustainable sourcing strategies.
Strong leadership and stakeholder management skills.
A data-driven mindset with experience using key metrics to drive performance.
Excellent communication and influencing skills at all levels.
Passion for delivering quality hires and improving candidate outcomes.
Passion for developing a robust Social Value strategy and building effective sourcing partnerships that deliver measurable results.
What You'll Get
A pivotal role in shaping recruitment delivery across our Public Sector operations.
Opportunities to innovate and lead strategic initiatives.
A collaborative, high-energy culture focused on impact and excellence.
If you're commercially minded, data-driven, passionate about social value, and know how to build recruitment partnerships that deliver results, we'd love to hear from you.
To apply – please send CV and covering letter detailing how you meet the essential criteria to lynne.griffiths@teleperformance.co.uk by 10th August 2026
#LI-CW1
